Services

  • Inventory Management and Variance Control

    Comprehensive management and analysis of stock inventory to minimize discrepancies and optimize resource utilization. This service includes strategic recommendations to reduce waste, minimise theft and enhance operational efficiency.

  • Cost Analysis and Cost of Sale (COS) Assessment

    Thorough examination of operational costs and sales expenditures to determine the precise cost associated with each product or service offered. This service provides insights into pricing strategies, profit margins, and cost-saving opportunities to maximize financial performance.

  • Reservation System Evaluation and Host Training

    In-depth assessment and optimization of reservation systems to streamline booking processes and enhance customer satisfaction. Customized training programs for hosts ensure seamless reservation handling, customer interactions, and table management for an exceptional dining experience.

  • Service Optimization

    Fine-tuning of service protocols and customer interactions to elevate the overall quality of service delivery. This service focuses on enhancing staff efficiency, communication skills, and customer engagement strategies to foster a positive and memorable dining atmosphere.

  • Menu Assessment

    Comprehensive evaluation of menu offerings, presentation techniques, and feedback mechanisms to enhance the overall dining experience. This analysis includes insights into menu engineering, dish popularity, and customer preferences to optimize menu composition and drive revenue.

  • Menu Development

    Creative development and design of visually compelling and strategically structured menus that reflect the restaurant's identity and resonate with target clientele. This service encompasses menu layout, typography, imagery, and branding elements to create a captivating and cohesive menu presentation

  • Menu Knowledge Enhancement

    Specialized training programs designed to equip staff with comprehensive knowledge of menu items, including ingredients, preparation methods, and accommodation of dietary restrictions and allergies. This training ensures staff proficiency in menu offerings, enabling them to provide informed recommendations and address customer inquiries effectively.

  • Beverage Program Analysis and Design

    Thorough analysis and strategic design of beverage offerings to align with the restaurant's culinary concept and customer preferences. This service includes an assessment of product selection, pricing strategies, and presentation techniques to optimize beverage sales and enhance the overall dining experience.

  • Human Resources Foundations

    Establishment and implementation of fundamental human resource processes and systems to ensure legal compliance and operational efficiency. This service covers the development of HR policies, employee documentation, and organizational structures to support staff management and administration.

  • Comprehensive Project Management

    End-to-end oversight and coordination of all aspects involved in launching or renovating a restaurant, from conceptualization to execution. This service encompasses strategic planning, budget management, vendor coordination, and timeline adherence to ensure the successful realization of project objectives.

  • Brand Refresh and Alignment

    Strategic revitalization of the restaurant's brand identity to align with evolving market trends and consumer preferences. This service involves brand analysis, visual identity development, and collateral redesign to rejuvenate the brand image and maintain consistency across all touchpoints.

  • Guest Experience Evaluation (Mystery Diner)

    Anonymous and detailed evaluation of the dining experience from a customer's perspective to identify areas for improvement and maintain service excellence. This service includes covert observation, comprehensive feedback, and actionable recommendations to enhance overall customer satisfaction and loyalty.